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Phone: 778-578-0130  |  Email: sales@evershinefireplace.com

Evershine Fireplace Refund Policy

  1. General Policy: At Evershine Fireplace, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions.
  2. Refund Eligibility:
    1. Time Frame: Refund requests must be submitted within 30 days of the original purchase date.
    2. Condition of Items: Products must be in new, unused condition and in their original packaging to qualify for a refund.
    3. Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
  3. Non-Refundable Items: The following items are not eligible for refunds: Custom or special-order items. Products that have been installed, used, or altered. Clearance or final sale items.
  4. Process for Requesting a Refund:
    1. Contact Us: To initiate a refund, please contact our customer service team at [Customer Service Contact Information] with your order number and reason for the return.
    2. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
    3. Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
  5. Inspection and Approval:
    1. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    2. Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10-14 business days.
  6. Damaged or Defective Items:
    1. Reporting: If you receive a damaged or defective product, please contact us immediately at sales@evershinefireplace.com
    2. Resolution: We will work with you to resolve the issue promptly, either through a replacement, repair, or refund.
  7. Exchanges: If you need to exchange an item, please contact our customer service team at sales@evershinefireplace.com to discuss available options.
  8. Contact Information: For any questions regarding our refund policy, please contact our customer service team at:
    1. Phone: 778-578-0130
    2. Email: sales@evershinefireplace.com
    3. Address: Unit 8 – 13136 – 84 Avenue
      Surrey, BC V3W 1B3
  9. Policy Changes: Evershine Fireplace reserves the right to modify this refund policy at any time. Changes will be posted on our website and will take effect immediately. Thank you for choosing Evershine Fireplace. We appreciate your business and are committed to providing you with the highest quality products and services.